Returns & Exchanges
At Ultimate Ears Professional, we stand behind the precision and quality of our custom-engineered audio gear with a 30-day satisfaction guarantee. If your monitors do not meet your professional standards, we offer a streamlined process for fit adjustments or full returns.
Initiate Your Request
Contact our dedicated support team or visit our online portal within 30 days of delivery to request a Return Merchandise Authorization (RMA) number.
Secure Packaging
Place your monitors, cables, and all original accessories back into the personalized carrying case and pack them securely in the original shipping box.
Affix Shipping Label
Print your provided RMA documentation and attach the prepaid shipping label to the outside of your package to ensure tracked delivery to our service center.
Inspection and Processing
Once our lab verifies the condition of the hardware, we will process your full refund or begin the laboratory adjustments for your custom fit within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing