Frequently Asked Questions
Expert support for your custom audio monitoring solutions.
How do I submit my ear impressions for custom monitors?
After placing your order, you can visit an authorized audiologist to have physical impressions taken and mail them to our lab, or use our digital 3D ear scanning service at select locations.
What is the typical turnaround time for custom products?
Once your ear impressions are received and approved by our technicians, the handcrafted manufacturing process typically takes 10 to 15 business days before shipping.
Do you offer international shipping?
Yes, we ship our professional audio gear worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and selected carrier.
What is the warranty policy on professional IEMs?
Ultimate Ears Professional products come with a 1-year limited hardware warranty covering manufacturing defects. We also offer a 30-day fit guarantee to ensure your custom monitors are comfortable.
Can I upgrade my existing monitors to a newer model?
While internal components cannot usually be swapped, we offer a loyalty program for returning customers looking to purchase a new set of monitors with updated driver technology.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.